Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unused, unworn, with tags (if applicable), and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, please contact us at support@alvaba.com before sending your item back.

If your return is accepted, we will provide instructions explaining how and where to send your package. Items returned without first requesting a return will not be accepted.

Please do not send a return to an address shown on the original package unless we specifically instruct you to do so.

For any return questions, contact us at support@alvaba.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged or defective, or if you receive the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including perishable goods, customized or personalized products, personal-care goods, hazardous materials, flammable liquids, and gases.

Please contact us at support@alvaba.com if you have questions about whether your specific item is eligible for a return.

Gift cards are non-returnable. Any additional exclusions will be disclosed where required before purchase.

Exchanges

The fastest way to get a different item is to request a return for the item you received. Once your return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law.

Returned merchandise must be in the same condition in which it was received—unused or unworn, with tags (if applicable), and in its original packaging. Proof of purchase may also be required.

Refunds

We will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit-card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you still have not received it, please contact us at support@alvaba.com.